Call Center Member Service Representative - Full-time
Creating a financial peace of mind for our members is what we do at Meijer Credit Union. Originally established by a group of Meijer employees, we are 11,000 members strong and growing. Meijer Credit Union now serves anyone who lives in the State of Michigan, offering outstanding products and exclusive member benefits. We consider it a privilege to serve the hard working members of our community and we keep our members' best interest at heart because at Meijer Credit Union we believe in serving our members, not profiting from them.
The Call Center Member Service Representative, assist credit union members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Duties will include:
• Providing informed, prompt, professional and accurate service and support to all members and associates primarily over the phone.
• Working with members to resolve problems, making recommendations as appropriate.
• When necessary, directing telephone calls to the appropriate person.
• Accurately processing member transactions
• Identifying cross-sell opportunities and cross-selling services to members.
• Ensuring that appropriate records are maintained and required reports are prepared.
• Assisting other departments as needed.
• Maintaining member account information on computer system
• Developing and maintaining knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
• Performing other job related duties required or assigned.
Qualified candidates will have experience working in customer service. Previous employment as a teller in a bank or credit union will be helpful. Excellent listening and telephone skills and the ability to multi-task are a must. Competency using Microsoft computer applications is required..
Meijer Credit Union team members enjoy:
• Competitive compensation
• Health/dental/vision/life insurance
• Paid vacation days and holidays
• A very generous 401K package
• Sales incentives
• An annual bonus plan
• A great place to work!
Please visit www.indeed.com to apply!
Meijer Credit Union is an equal opportunity employer.
Job Type: Full-time